Return Policy & FAQs

Return Policy

Thank you for choosing Charming Little One!  We hope you enjoy your purchase.  

In the event that you need a return or exchange, Please follow the instructions below.

We are able to accept returns for store credit exchanges and refunds on full priced merchandise purchased online at within 14 days of receiving the item(s). 

Please email and notify us of the reason for the return/exchange.  Items will not be accepted without prior email authorization.Items must be returned in their original condition (inside plastic bag and tags attached) to the address below.  If items are NOT in their original condition, you will be charged a $10 restocking fee. - Charming Little One reserves the right to refuse/reject items that do not meet these qualifications.Please include a copy of your receipt or a note that includes the order number your name and contact information.  Please indicate if you would like a refund or exchange (please note the size you would like).When shipping merchandise we highly recommend using a courier that provides a tracking number such as UPS, USPS and FedEx.  Charming Little One will not be responsible for packages lost in transit.  We will be responsible for items once received at our facility.

Charming Little One

6312 Mount Logan Way

Salt Lake City, UT 84129

Returns and Exchanges are not available on the following items.

Sale items ending in .99 or additional % off .99 itemsItems purchased with a coupon codeShipping fees

If you have any questions please feel free to reach out to us at  We want to make sure that shopping with us is a pleasure. 

Incorrect Item Returns

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

Sales and Clearance Sales

All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.

If an item goes on sale within 24 hours of your order, we will refund the difference to your original payment method.

Order Cancellations

Due to the limited nature of these pieces, exchanges will not be available. Cancelations will not be made, so please order accordingly. Orders will not be cancelled for change of mind, successful cart buddy, etc.

Lost or Stolen Packages

If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within 7 days.

We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.